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INTERNATIONAL SHIPPING
We do not ship orders outside of Australia. Please contact us if you have any questions at support@uggbootsrus.com.au
SHIPPING WITHIN AUSTRALIA
FREE shipping Australia Wide.
The delivery timeframe is 1-2 days, once despatched, but can take longer in some areas. Please contact us if you have any further questions at support@uggbootsrus.com.au
RETURNS POLICY
CANCELLATIONS
Should you wish to cancel your order, you must email us immediately. Goods are usually dispatched within 1 day from the order date. Shipped orders cannot be cancelled.
RETURNS POLICY
Returning an Item
Send an email giving reasons as to why you are requesting a refund. Please note! There are no refunds issued due change of mind or confusion over brands. We do not provide refunds but offer repair or exchange of incorrect or faulty product, as outlined in the ACCC, Consumer rights & guarantees.
Exchanging a Product
For an exchange please send us an email, indicating required changes to style, colour and size. Please ensure that your name, address, and instructions are clearly indicated. Goods must be returned in brand new condition, unworn and contain all the original packaging and labels. All return and other shipping costs associated with the exchange of goods are the responsibility of the consumer. All items must be exchanged for an item of the same or higher price, as we do not offer credits.
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